Your site stays sharp.
You don't have to think about it.
LaunchSites Care keeps your website current, secure, and performing - without it becoming another thing on your list.
Choose the level of support that fits how hands-on you want to be.
Every LaunchSites build includes 30 days of free post-launch support. After that, you can choose the level of ongoing care that suits how hands-on you want to be.
Essentials
Keep things running - without having to manage it yourself.
Billed monthly, cancel anytime
- Managed hosting & infrastructure
- SSL, backups & security monitoring
- Uptime monitoring
- Platform updates & patches
- Editor access for your own updates
- Email support (72-hour response window)
Businesses confident managing their own content, but who still want reliable hosting and a safety net.
Growth
Ongoing support, regular updates, and someone keeping an eye on things.
Billed monthly, cancel anytime
- Everything in Essentials, plus:
- Up to 2 in-scope content or design updates per month
- Email support (48-hour response window)
- Monthly site health checks
- Performance & mobile monitoring
- Priority support for update requests
Business owners who need occasional updates and want someone keeping an eye on things - without the full management commitment.
Included monthly updates apply within each billing cycle and do not carry forward if unused.
Managed Care
Fully managed. We take care of everything.
Billed monthly, cancel anytime
- Everything in Growth, plus:
- Up to 4 in-scope content or design updates per month
- Priority support (24-hour response window)
- Dedicated MEL point of contact
- Proactive performance monitoring
- Light SEO health checks
- Quarterly strategy review
- Priority support on technical issues
Business owners who want their website fully managed - so they never have to think about it again.
Included monthly updates apply within each billing cycle and do not carry forward if unused.
What changes from plan to plan.
What's included in every plan.
Every care plan includes the foundations your site needs to stay live, secure, and supported:
No matter which plan you choose, the foundations are handled.
What your monthly updates can cover.
For clients on Growth or MEL Managed Care, your included monthly updates can cover in-scope changes such as:
Included
- • Content updates, including copy and image swaps
- • Minor design tweaks, such as colours, spacing, or layout refinements
- • Adding new sections to existing pages
- • Fixing broken links or forms
- • Performance optimisation
- • Security patches
- • Mobile responsiveness fixes
Not included
- • Building entirely new pages
- • Full redesigns
- • Large eCommerce expansions
- • Custom integrations or app setup
- • Copywriting from scratch
- • Photography or videography
- • Marketing campaigns
Anything outside scope can still be quoted as a separate project.
Included monthly updates apply within each billing cycle and do not carry forward if unused.
If you're not sure whether something falls in scope, just ask - we'll guide you.
How care works.
Simple, structured, and handled for you.
For Growth and MEL Managed Care clients:
Submit your request
Send through your update request by email, along with any copy, imagery, or context we need.
We review and confirm scope
We'll review the request within your plan's response window and confirm whether it sits within your included monthly updates.
We schedule and complete the work
Once scoped, we'll confirm timing and complete the update based on the nature of the request and your care level.
You review
We'll let you know when it's ready for review, and make any final in-scope tweaks if needed.
What happens after your free 30 days?
Every LaunchSites build includes 30 days of free post-launch support. During that time, we fix any bugs, answer questions, and make sure everything is running smoothly.
After that, you can choose the level of ongoing care that suits you - from essential hosting and support through to full proactive management.
Essentials ($149 +GST/month) - Hosting, security, and backups. You manage your own updates.
Growth ($279 +GST/month) - Up to 2 updates per month, monthly health checks, and priority support.
MEL Managed Care ($449 +GST/month) - Full proactive management. We run your site so you don't have to.
No pressure. No hard sell. Just a straightforward conversation about what makes sense for you.